Shipping   &   Returns

Shipping Policy

All prints are sold unframed and shipped in a tube. Prints are shipped flat if purchased with jewellery or acrylic products. If items do not arrive within 30 days please contact us in case delivery has been delayed.  Please take into account that delays may happen due to the pandemic. Items may also take longer than expected at busy times of the year such as Christmas. Please make sure you order in plenty of time. Customers are responsible for paying any international duties or custom fees. Most items are handmade to order, there is NO next day delivery service.

Canada

All jewellery, acrylic products, signed limited edition prints and non edition prints are sent from Montreal, QC.

Standard delivery within Canada via Canadian Post. Proof of delivery is standard with this service and items can be tracked online. A courier service is also an option for higher value items needed urgently. 

International

Standard delivery is via courier from Montreal to anywhere in the world.

Please note that customers are responsible for paying any international duties or custom fees.

Return & Exchange Policy

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at info@afrodeco.com  Returns or exchanges must be complete within 30 days of receiving your item.

 

Returns

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

We will accept refunds on some defective or damaged products when returned to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

 

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We cannot repair Lucite products that has shattered. We take no responsibility for Lucite products that have been damaged whilst in the customer's possession. Please handle all products with care. We take great  care in packaging our products so they do not get damaged in transit.